Privacy policy

Portico is a marketing tool for estate agents, operated by Amanda Chin, doing business as Agentix8. This policy says what we collect, why, and who else sees it. Questions go to admin@agentix8.com.

Who the data belongs to

Two different people appear in Portico, and they are treated differently.

• Agents hold an account. We hold the name, email address, mobile number, job title, photograph, licence details and brokerage information they enter, and a record of what they do in the product.
• Readers are people who ask for a guide on an agent’s page. We hold the name, phone number and, where given, the email address they typed into that form, along with the date they gave it and which guide they asked for. That information belongs to the agent whose page it was. It is shown to them inside Portico and is never sold or rented.

Why we hold it

• To run the account: signing in, making and storing the agent’s marketing, and showing them who has asked for it.
• To deliver the guide a reader asked for, and to let the agent follow up.
• To tell an agent that a lead has arrived, by notice in the app and, if they ask for it, by text message.
• To keep the service working and secure, and to bill for it.

We do not use anyone’s data to advertise to them, and we do not sell it.

Text messages

Only agents are texted, and only those who have ticked the box on their own profile page asking for it. A text carries the name of the person who asked for a guide and a link back into Portico; the contact details themselves stay behind the sign-in. Reply STOP to stop the messages or HELP for help. Message and data rates may apply. Readers are never texted. How that consent is taken is set out on our text messages page.

Who else sees it

We use other companies to run the service. Each sees only what its job needs.

• Hosting and storage, for everything in the product.
• An email provider, to deliver guides and notices.
• A messaging provider, to deliver text messages.
• Content and data providers, to research and generate an agent’s marketing. Reader contact details are not sent to them.
• A customer relationship system operated by us, which receives the name and contact details of people who ask for a guide so that the business can follow up.

We also disclose data where the law requires it.

How long we keep it

Account data is kept while the account is open and for a reasonable period afterwards. Leads are kept for as long as the agent’s account holds them. Ask us to delete something and we will, unless we are required to keep it.

Your choices

Ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it, by writing to admin@agentix8.com. An agent can turn text messages off at any time on their profile page or by replying STOP.

Children

Portico is for businesses. It is not for anyone under 18, and we do not knowingly collect their data.

Changes

If this policy changes we will update the date above.